Visitors should come prepared for an experience likely to be disturbing and difficult to forget. At the start of the tour, each visitor is given an identity card of a Holocaust victim that matches the visitor’s own age and gender. Ordinary reality is skewed through off-center stairways, weird angles and the shadows of other visitors on the glass walkways overhead.
An elaborate audio-visual display includes interviews, films and photographs. The Hall of Remembrance provides a calm, empty space at the end of the tour where one can reflect on the experience. The museum discourages children under 11 from attending.